I will never be a power user but your media business depends on me (and...
Users often interact with similar content in different ways. Online news content is a good area to see this clearly. And it is getting a lot of attention these days following the release of the Pew...
View ArticleUser Centered Design is Dead. Long Live User Centered Design.
“The days of user-centered design are numbered.” In his recent talk at the MIX11 Conference, August de los Reyes spoke about his conception for the future of design. It is one in which ‘alignment’ with...
View ArticleWhat makes a good user experience?
UI, UX, IA, IxD, UCD, HCI . . . There seems to be a lot of confusion around User Experience Design, what it does, why it is important and how it is different from User Interface Design. This last point...
View ArticleUser error is not their fault: poor user experience makes unusable tools
User behavior is not indicative of the user themselves, but rather of the system with which they interact. Does that statement seem a little crazy? Perhaps, but I think it is true. Humans are...
View ArticleGood User Experience Requires Prioritizing User Perspectives
Creating positive user experiences should not be a means to higher company profits, greater conversion rates, retention, and all that jazz. If actual excellent user experiences are created, those...
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